Returns
Our policy lasts 30 days. If more than 30 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. Many types of goods are exempt from return. Perishable products such as food, flowers, newspapers and magazines can not be returned. We also do not accept products that are intimate or hygienic goods, hazardous materials, liquids or flammable gases.
Additional non-returnable items:
Gift cards
To complete your return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are some situations where only partial refunds are granted (if any)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette or open vinyl record
Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our mistake
Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email informing you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your application is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified time period.
Late or missing refund (if applicable)
If you have not received a refund yet, start by checking your bank account.
Then contact the company issuing your credit card, it may take some time before your refund is officially released.
Un délai de traitement est souvent nécessaire avant l’envoi d’un remboursement.
If you have already done all this and still have not received your refund, please contact us at contact@layshashop.com
Items on sale (if applicable)
Only regular priced items can be refunded. Unfortunately, items on sale can not be refunded.
Exchanges (if applicable)
We only replace defective or damaged items. If you need to exchange it for the same article, send us an email at contact@layshashop.com et envoyez votre article à: Montréal (QC), Canada.
Gifts
If the item was marked as a gift during the purchase and shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the order was subsequently shipped, we will send a refund to the person who will give the gift and the person will inform you of your return.
Shipping
Pour renvoyer votre produit, vous devez l’envoyer à: Montréal (QC), Canada.
You will be responsible for paying your own shipping charges for the return of your item. The shipping costs are not refundable. If you receive a refund, the return charge will be deducted from your refund.
Depending on your place of residence, the time required for your exchanged product to reach you may vary.
If you are shipping an item over $ 50, you should consider using a tracking service or shipping insurance. We do not guarantee that we will receive your returned item.